Refund policy
We want you to be completely satisfied with your purchase. If you have any concerns, please contact us at hello@calmcoffeeroastery.co.uk and we will do our best to resolve the issue.
Your Right to Cancel
Under the UK Consumer Contracts Regulations 2013, customers have the right to cancel online purchases within 14 days of receiving goods.
However, this right does not apply to perishable goods, including roasted coffee, which is liable to deteriorate or expire rapidly.
Nothing in this policy affects your statutory rights.
Perishable Products
Due to the perishable nature of roasted coffee, we do not accept returns of:
- Roasted whole bean coffee
- Ground coffee
unless the item is faulty, damaged, or not as described.
Faulty, Damaged or Incorrect Items
If your order is faulty, damaged in transit, or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
Please contact us within 14 days of delivery with:
- Your order number
- A description of the issue
- Photographs where possible
If confirmed, we will:
- Replace the item at no additional cost, or
- Issue a full refund
We will cover reasonable return shipping costs for faulty items.
Order Cancellations
You may cancel your order for a full refund at any time before dispatch.
Refund Processing
Approved refunds will be processed within 7 days of confirmation and returned to your original payment method. Please allow additional time for your bank to process the transaction.